NVQ L2 Customer Service

ABA Training offer the highest quality training delivered by a team of experienced training specialists, who are practicing managers and team leaders.

How does it work?

You must cover the following mandatory units:

• Give customers a positive impression of yourself and your organisation
• Deliver reliable customer service
• Develop customer relationships
• Resolve customer service problems

plus one of these:

• Support customer service improvements
• Develop personal performance through delivering customer service
• Promote additional products or services to customers
• Process customer service information

Who is this course for?

If you are employed, where customer service is part of your work then this course may be for you. While you do not have to be in a ´customer service´ role, you should be committed to offering the best service to your customers. Students must be in a position to be able to collect appropriate evidence.

Workshop Aims

Learners may be able to progress to NVQ Level 3 Customer Service. Employment opportunities exist in every business sector including:

• Administration
• Distribution
• Sales
• Purchasing
• Manufacturing