NVQ L4 Customer Service

ABA Training offer the highest quality training delivered by a team of experienced training specialists, who are practicing managers and team leaders.

Level 4 NVQ in Customer Service is designed to provide those who work in senior customer service roles with evidence of their skills and knowledge.

How does it work?

To gain the level 4 NVQ in Customer Service must achieve a total of seven units. Three units are mandatory, a further four optional units must be taken.

The mandatory units are:

• Build and maintain effective customer relations
• Promote and support customer service
• Work as a member of a team to enhance customer service

The optional units, of which four must be chosen, are:

• Contribute to the development of customer service staff
• Evaluate the quality of customer service
• Contribute to developing a customer service strategy for a specific area
• Contribute to designing quality improvements to customer service
• Contribute to implementing quality improvements to customer service
• Plan, organise and control customer service operations
• Lead and improve the work of customer service staff
• Handle referred customer complaints
• Maintain and develop a healthy and safe customer service environment
• Develop your own resources
• Manage the use of physical resources
• Manage the operation of telecommunications facilities for call handling activities

Who is this course for?

It is suitable for candidates working in any sector, including Finance, Telecommunications, Retail, Manufacturing, Public Services, Logistics, Travel and IT. Candidates do not have to be managers of other people or even have manager as part of their job title. They must, however, hold a position that will allow them to influence decision-making and shape how customer service is delivered inside or outside their organisation.